Navidium Shipping Protection is available at checkout on each order. Navidium Shipping Protection provides our customers with protection in the case that their shipment is damaged, lost or stolen. Orders without shipping protection are not protected and AGC will not be liable for lost, stolen, or damaged packages.
Navidium Shipping Protection does NOT cover shipping delays.
10 business days FROM THE LAST SCAN are required to pass before a shipping protection claim can be filed/processed.
It doesn't happen often, but sometimes our shipping carriers route packages in strange ways.
While we understand the frustration of shipping delays, unfortunately, once the package leaves our facility we do not have any control over the delivery process. Sometimes scans are missed, items are put on the wrong trucks, or not taken off a truck at the correct location.
Shipping times are also affected by weather, disasters, holidays, and a number of other reasons. The shipping speed estimates on our site are based on the estimates provided to us by the carrier. But they are just that: Estimates. Because of this, we cannot guarantee delivery dates on any order.